A Forgotten Policy That Made All the Difference
The Situation
A homeowner contacted their insurer to ask about extending a policy they’d nearly forgotten—taken out nearly two decades earlier.
The Challenge
They’d been diagnosed with breast cancer the year before but had no idea it was covered under their critical illness policy. Their mortgage still had a few years to run, and money was tight after treatment.
Our Solution
After a quick call, we confirmed cancer was covered. The claims team handled everything promptly, speaking directly to the client’s cancer nurse.
The outcome
Within 24 hours, the claim was paid, and the money was in the client’s account.
It provided an unexpected but much-needed financial boost, helping reduce their mortgage and creating space for a well-earned family break.
